…I have a bone to pick with you.
As a frequent coffee drinker, pumpkin lover, and Keurig-owner, I was thrilled to see this seemingly too-good-to-be-true promotion.
Free to try? Don’t mind if I do.
All I have to do is GIVE YOU MY PERSONAL INFORMATION and you’ll not only send me two boxes of Perfectly Pumpkin K-Cup packs, but you’ll also throw in two boxes of Decaf Columbian K-cups.
Sure!
And then you sent me this:
That right there?
That’s called EMAIL CONFIRMATION that they have successfully retreived my information and I would be receiving my samples shortly.
Only instead of receiving samples, I received this, in my inbox, just a few moments ago:
Let me get this straight, Timothy’s.
You made me a promise that you couldn’t keep.
So now, instead of holding up your end of the bargain, you would like to invite me to PAY FOR YOUR PRODUCT?
Interesting.
Very interesting.
And to top it all off, you currently have access to my email address AND my home shipping address, so that’s awesome.
Well, I told your Facebook wall about how unimpressed I am.
And judging by the way your Facebook wall is refreshing with new disgruntled customers…
…I’d imagine you are going to lose a LOT of customers today.
AND THEN, well, this is super fun little wrinkle. REMOVING all comments from your Facebook wall? Not cool, Timothy’s. That simply makes you look worse. That lets me—and the hundreds of other disgruntled customers—know that you don’t care about what we have to say. It seems there were at least ten different points in this process to swallow pride, grow a pair and make it right with customers. But you didn’t. At all.
I hope it was worth it, Timothy’s. I’m not *quite* sure this was the kind of publicity you were looking for.
And, just, you know, for the record. Since I’m sure there will be people screaming, “WOW! You are so selfish, Ali! Complaining about not getting your FREE stuff! How ungrateful can you get?!?!” please know that this has nothing to do with free stuff. That’s not why I wrote the post. It’s about a company behaving poorly. It’s about a company lying to customers. It’s about a company taking the personal information of many people. It’s about a company not making good on promises. Timothy’s—while I’m sure their intentions were very good and generous—should never have offered free product if they were not able to deliver. Timothy’s—while I’m sure they planned to give out free product to everyone who got a confirmation email—needed to replace the product they couldn’t deliver with something of equal value instead of a Buy One Get One coupon. End of story.
23